Shipping policy

1. Order Processing

Orders are processed within 1-2 business days after payment is confirmed (Monday–Friday, excluding public holidays).
Once your order ships, you’ll receive an email confirmation with a tracking number, if available.
Please note: processing time is not the same as shipping/delivery time.

2. Shipping Rates & Delivery Times

Domestic and EU:

International (outside EU):

Standard shipping: 7-21 business days (varies by destination)
Import duties/taxes are the recipient’s responsibility; Scoopy Scoop is not liable for customs delays or fees.

3. Shipping Methods & Carriers

We use reliable courier services (e.g., UPS, DHL, national postal services) depending on your location.
Tracking will be provided when available.

4. Lost, Stolen or Delayed Orders

Delivery times are estimates only. If your order hasn’t arrived within 30 days of shipping date, please contact us at info@scoopyscoop.eu.
We will investigate with the carrier. If the parcel is confirmed lost, we may offer a replacement at our discretion.

5. Change of Address & Customer Responsibilities

Please enter the correct shipping address at checkout.
If you need to update your address after placing the order, contact us ASAP—changes may not always be possible once the order is in transit.
Scoopy Scoop isn’t responsible for packages sent to incorrect or incomplete addresses provided by the customer.

6. Shipping Restrictions

We currently ship to all EU countries, some regions may have restrictions or longer delivery times due to customs or logistics.
We reserve the right to refuse shipping to certain destinations at our discretion.

7. Special / Seasonal Boxes

For limited-edition drops or seasonal boxes, shipping times may be longer or aligned with the drop date—details will be clearly noted on the product page.

8. Contact Us

If you have any questions about shipping, tracking, or delivery, please reach out to:
info@scoopyscoop.eu

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